Customer Experience

Channel Title : Valuetainment Views : 952360 DisLikes : 316 Published Date :2016-10-13T13:49:12Z
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to ...!
Channel Title : Steven Van Belleghem Views : 96365 DisLikes : 13 Published Date :2019-12-04T16:00:38Z
Steven Van Belleghem is a global keynote speaker, focusing his work on the link between customer experience and technology. In this video, Steven Van Belleghem describes 6 trends that will influence customer experience in 2020. Automation is lurking around every corner and in every trade. Next year, we will see a lot of new sectors implementing creative automation methods. The customer journey is also gradually becoming more of a life journey, guiding the customer through life in stead of the b...!
Channel Title : 12totu Views : 277384 DisLikes : 36 Published Date :2015-10-16T09:18:42Z
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Channel Title : Vusi Thembekwayo Views : 130702 DisLikes : 29 Published Date :2016-08-18T07:34:40Z
How to deliver a great customer experience. Everyone tell you to be customer centric but no one shows you how to do it. We have a formula that helps you give a great customer experience Relevance ( Personalised and meaningful) offer the customer what they want when they need it . Reliability Keep the brand promise Responsiveness ( Listen. Understand. Act.) Listen and listening not with the intent to respond listing to understand. Understanding with the view to act. Convenience ( choice, ...!
Channel Title : TEDx Talks Views : 263012 DisLikes : 55 Published Date :2018-03-05T21:03:21Z
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Se...!
Channel Title : Hallmark Business Connections Views : 65050 DisLikes : 8 Published Date :2015-02-26T23:37:29Z
Being exceptional matters in today’s marketplace. Differentiated customer engagement strategies not only impact the bottom line, but they create word of mouth and social media buzz, too. Learn inexpensive, easy-to-execute ways to elevate your customer experience. Learn more at https://www.hallmarkbusinessconnections.com/customer-engagement/customer-experience/....!
Channel Title : Bernard Marr Views : 7462 DisLikes : 5 Published Date :2019-10-21T04:11:25Z
In this video, I outline the most important customer experience trends I see today. I provide an overview of each tends and give examples of how companies are responding to these trends to stay relevant to their customers. If you would like more information on this topic, please feel free to visit my website and sign up for content updates! I write articles every week on various different topics such as Big Data, AI and Key Performance Indicators. Visit the Strategy & Business Performance topi...!
Channel Title : Mark Sanborn Official Booking Site Views : 133173 DisLikes : 11 Published Date :2013-08-19T17:55:26Z
https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to create or manage the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do: 1) The guest always receives value - they get what they expect even if their expectations are off. 2) The guest is pleasantly surprised - pleasantly surprise as many guests as possible....!
Channel Title : Andrew Davis Views : 7085 DisLikes : 3 Published Date :2019-05-15T19:00:05Z
What is the difference between customer service and customer experience? In this video, we break it down to truly understand where the nuances lie. Subscribe so you dont miss next weeks video: https://akadrewdavis.com/loyaltyloop/ Customer service is just one part of a whole series of encounters with a brand and just one of many impressions that those encounters leave on our customers, clients or prospects - we need to take charge of the entire customer experience. But first, lets look at the ...!
Channel Title : Evan Carmichael Views : 12119 DisLikes : 18 Published Date :2018-06-25T11:00:00Z
✎ Good morning #BelieveNation! Todays message is: Delight Customers! Over to you Warren Buffett, billionaire investor and CEO of Berkshire Hathaway. ★★★ SECRET BONUS VIDEO ★★★ Get a FREE video every morning to help you build your confidence for the next 254 days from mentors like Tony Robbins, Oprah, and Muhammad Ali. Find out here: http://evancarmichael.com/believe/action-plan.html ❤ HELP TRANSLATE THIS VIDEO ❤ If you loved this video, help people in other countries enjoy it...!
Channel Title : Valuetainment Views : 46618 DisLikes : 47 Published Date :2020-02-04T13:53:11Z
Patrick Bet-David talks about amazing customer service stories Subscribe to Valuetainment for all new videos http://bit.ly/2aPEwD4 Share your thoughts with Patrick Bet-David by texting 310.340.1132 or click here (https://my.community.com/patrickbetdavid) Recommended Videos: 19 Customer Service Mistakes to Avoid: https://youtu.be/T12_0ZrOWrU Customer Service Vs. Customer Experience: https://youtu.be/bL_D-qyva0c To reach the Valuetainment team you can email: [email protected] Follow P...!
Channel Title : PwC US Views : 81932 DisLikes : 19 Published Date :2014-12-15T15:35:28Z
Learn more at PwC.com - http://pwc.to/1yMT2PI Your brand is only as strong as the experiences you create for your customers. Watch this film to explore what that means in a day in the life of todays busy consumer....!
Channel Title : BrandLove Customer Experience Views : 67419 DisLikes : 6 Published Date :2014-07-05T08:46:07Z
What is Customer Experience? Its the feelings and thoughts that a customer associate with your brand. Its the way a customer feels about themselves when they interact with your brand. Customer experience is the sum of all the ups and downs, the delights and disappointments. Its the smells and tastes, the sights and sounds that gets conjured up when a customer thinks about your brand. You are welcome to download a copy of this presentation from my web site www.brandlove.co.za and us it in your ...!
Channel Title : Steven Van Belleghem Views : 40201 DisLikes : 21 Published Date :2020-07-31T07:00:00Z
In this video, Steven Van Belleghem gives you 8 quick insights about customer experience. These are eight -1 minute- insights that you can work with as soon as you have seen this video. Hope you enjoy them. 1. Customer centricity does not equal asking people what they want 2. Digital becomes more ethical and more human 3. Three customer benefits you can create with technology 4. The 95% - 5% rule in customer experience 5. Focus on what you CAN do for customers 6. Dont let budget be an excuse ...!
Channel Title : PIDAS - The Customer Care Company Views : 102680 DisLikes : 27 Published Date :2013-11-11T09:08:30Z
Customer Experience Management helps Companies to increase: - Customer Loyalty - Sales Performance - Service Efficiency - Staff Loyalty Customers become fans! www.pidas.com...!
Channel Title : Bridge & Co. Views : 4705 DisLikes : 5 Published Date :2018-11-29T12:20:55Z
Neste vídeo Leonardo Martins, Senior Partner da Bridge Consullting, explica estratégias para aprimorar a experiência do cliente como forma de garantir o sucesso no negócio. Veja também o E-book: Como Implantar uma Estratégia de CustomerEexperience - http://bit.ly/2P9U2ud Enquanto muitos gestores apostam na tecnologia como principal forma de promover a transformação nas organizações, pesquisas mostram que empresas de sucesso possuem foco no cliente e usam a tecnologia como um meio d...!
Channel Title : TemkinGroup Views : 9978 DisLikes : 3 Published Date :2018-06-06T02:47:54Z
Temkin Groups research and work with 100s of companies has uncovered a consistent pattern of evolution as organizations become more customer-centric. This video describes the Sox Stages of Customer Experience (CX) Maturity. For more information, visit http://CXMaturity.com....!
Channel Title : Mercado Libre Views : 14693 DisLikes : Published Date :2016-06-23T20:40:24Z
Nuestra atención al cliente es un factor de suma importancia. Conocé nuestra cultura de trabajo 100% social....!
Channel Title : TelmexHub Views : 9290 DisLikes : 5 Published Date :2017-08-10T03:12:32Z
Perfil del asistente: No se requieren conocimientos especializados. El cliente de hoy ha cambiado. Es un cliente global, con montones de opciones para satisfacer sus problemas, necesidades y deseos a la distancia, basta con un click. Ya no es suficiente ofrecerle un producto o servicio de calidad a buen precio. El cliente de hoy es un ser emocional que busca relacionarse con empresas que comprendan sus aspiraciones, deseos y anhelos. Busca aquellas que le hagan sentir especial, que tiene el co...!
Channel Title : Stanford Graduate School of Business Views : 3097 DisLikes : Published Date :2020-02-06T22:48:45Z
Hear Jonathan Levav, Professor of Marketing at Stanford Graduate School of Business, define the customer experience. Learn more: https://gsb.stanford.edu/exec-ed/ecmo...!
Channel Title : Medallia Views : 94293 DisLikes : 22 Published Date :2016-04-26T17:14:18Z
Generation CX represents the power of today’s customers — and the business leaders who are harnessing that power to win. Are you a part of the customer experience movement? #GenCX...!
Channel Title : Startupfood Views : 1261 DisLikes : 1 Published Date :2020-06-23T10:52:16Z
At The Family, we believe that anyone can become a great entrepreneur. On June 18th, 2020 we hosted our Customer Experience Summit, an online event about applying CX principles to all stages of a customers journey, and the importance of this often overlooked discipline for early-stage startups. Find more info about us and our upcoming events here: https://www.thefamily.co/ _____ SPEAKERS Julia Barry, Business Development Manager at AWS for Startups (https://fr.linkedin.com/in/barryjulia - ht...!
Channel Title : Na Prática Views : 3762 DisLikes : 4 Published Date :2019-11-27T17:48:57Z
Você sabe o que é Customer Experience? Neste vídeo conversamos com Caio Mendes, Gerente de Planejamento e Performance para Customer Experience na Cervejaria Ambev, que explicou mais sobre essa cultura centrada no cliente. Entenda porque customer centricity, NPS, relacionamento com o cliente, customer experience, jornada do cliente, entre outros conceitos, são uma constante nas mais diversas indústrias, setores e áreas. Além disso, Caio também dá dicas para quem quer estudar mais sob...!
Channel Title : Startupfood Views : 3033 DisLikes : 3 Published Date :2020-06-28T08:00:01Z
At The Family, we believe that anyone can become a great entrepreneur. On June 18th, 2020 we hosted our Customer Experience Summit, an online event about applying CX principles to all stages of a customers journey, and the importance of this often overlooked discipline for early-stage startups. Find more info about us and our upcoming events here: https://www.thefamily.co/...!
Channel Title : Hallmark Business Connections Views : 40988 DisLikes : 3 Published Date :2015-04-06T21:51:13Z
It’s a cluttered marketplace but meaningful, memorable customer experiences will differentiate your company from your competitors and will lead to measurable results. Find out how to create an unmatched customer experience and learn more at https://www.hallmarkbusinessconnections.com/customer-engagement/customer-experience/....!
Channel Title : Executive Speakers Bureau: Book Keynote Speakers Views : 3920 DisLikes : 0 Published Date :2018-10-18T17:32:44Z
Matt Dixon is one of the world’s leading experts on sales, customer service, and customer experience. As Chief Product & Research Officer at the Austin-based artificial intelligence and machine learning venture Tethr, he has executive management responsibility for product management, innovation, and marketing and plays a leading role in helping to bring the companys data and insights to the business world through ground-breaking research, thought leadership, and public speaking. 901-754-9404...!
Channel Title : CXOTALK Views : 1770 DisLikes : 0 Published Date :2020-08-10T12:55:02Z
Customer experience (CX), experience management, and the experience economy point to customer satisfaction and delight as crucial parts of business. In light of the growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report. To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chief Marketing Officer, Alicia Tillman, together with t...!
Channel Title : Agency Nation Views : 34254 DisLikes : 15 Published Date :2017-02-16T14:27:22Z
Find out why Customer Service is reactive and Customer Experience is proactive. My beer fridge and I are here to settle this Service vs Experience standoff once and for all. Check out the Full Vlog here: https://www.agencynation.com/customer-service-vs-customer-experience/...!
Channel Title : USI Events Views : 19270 DisLikes : 7 Published Date :2016-07-18T12:53:22Z
Information and subscription on http://www.usievents.com Customer experience has become a top strategic imperative for today’s leading brands. But in order to reap the benefits of improved customer relationships, executives need to understand how effective, effortless, and enjoyable experiences drive specific business results — and how their organizations must change in order to deliver them. Follow USI on Twitter: https://twitter.com/USIEvents Follow USI on LinkedIn: http://linkd.in/13Ls2...!
Channel Title : Superlógica Views : 14059 DisLikes : 13 Published Date :2018-08-29T14:46:43Z
Cláudia Vale, co-fundadora da FLWOW!, explica como Customer Success e Customer Experience devem se unir para conseguir melhorar a experiência do cliente com a empresa - e que ele tenha sucesso. Segundo ela, CX deve ser o guia de CS. Site: https://superlogica.com Blog: https://blog.superlogica.com Xperience: https://superlogica.com Postagem do blog: https://blog.superlogica.com/recorrencia/xperience18-customer-experience/...!
Channel Title : TemkinGroup Views : 108801 DisLikes : 8 Published Date :2015-09-29T00:56:13Z
This high-energy video from Temkin Group provides rich insights into why customer experience is so important. And it shares a secret or two along the way......!
Channel Title : NeoAssist Views : 642 DisLikes : 1 Published Date :2020-03-19T11:30:02Z
A head de Marketing da NeoAssist, Virgínia Delfino, traz dicas para oferecer uma boa experiência aos clientes. Neste vídeo você vai ver: 0:16 - Era da Experiência 1:27 - Dica 1: Defina a identidade da sua marca 2:00 - Dica 2: Crie jornadas e mapeie pontos de contatos 2:34 - Dica 3: Invista na tecnologia 3:15 - Dica 4: Desenhe a experiência do colaborador 3:40 - Dica 5: Você tem que medir! #CX #Customer Experience #dicas Conheça nossos canais: LinkedIn ☛ https://www.linkedin.com...!
Channel Title : Steven Van Belleghem Views : 10544 DisLikes : 1 Published Date :2020-07-23T06:58:54Z
95% of your customers are good, decent people. The problem is that many of our customer service rules are created for that awkward, pain-in-the-ass 5%. Our brains give so much more weight to negative behavior and as a result we try to eliminate all risk by creating insane rules. We try to manage the 5% by punishing the 95%. I invite you to create customer experience policies based on the behavior of the 95%. This would create a whole new world. --- Want to learn more about keynote speaker Steven...!
Channel Title : Jeff Tobe Views : 71831 DisLikes : 5 Published Date :2014-07-25T15:23:21Z
Certified Speaking Professional (keynote speaker) Jeff Tobe, speaks passionately about customer EXPERIENCE and taking customer service to the next level in this live presentation...!
Channel Title : CEEI Valencia Views : 403 DisLikes : 0 Published Date :2020-05-05T12:42:53Z
Si tenemos en cuenta a nuestros clientes. ¿Realmente conocemos sus necesidades? ¿A través de nuestros productos y servicios les estamos aportando un valor añadido? ¿Por qué nos compran a nosotros y no a la posible competencia? ¿Por qué son nuestros clientes? ¿Qué percepción tienen de nuestros servicios/productos? Estas y muchas otras preguntas relacionadas con nuestros clientes, ya sean B2B (Business to Business) o B2C (Business to Client) son las que trataremos de analizar, reflexio...!
Channel Title : Salesforce Views : 1484 DisLikes : 1 Published Date :2019-11-21T17:39:16Z
In a highly fragmented marketplace, retailers must reimagine the very foundation of their brands and business models to stay close to their customers. How can they develop their brands based on relationships and shared values — and do it at scale? How can they create a business model that is flexible enough to compete both globally and locally, while reducing the heavy environmental footprint of the retail industry? What actions can they take to support the communities they serve? Join our pan...!
Channel Title : McKinsey on Marketing & Sales Views : 638 DisLikes : 0 Published Date :2019-03-22T20:36:54Z
Interview with Nicolas Maechler...!
Channel Title : Axway Views : 1551 DisLikes : 0 Published Date :2017-04-05T19:17:03Z
What is a customer experience network? Learn more at www.axway.com/cxn...!
Channel Title : PwC US Views : 12840 DisLikes : 9 Published Date :2015-08-09T23:42:26Z
Learn more at PwC.com - http://pwc.to/1gKUuyg PwCs Rik Reppe talks about how todays companies must move at the speed of their customers and their ever-changing expectations.What does it mean to become a truly customer-centric company?...!
Channel Title : Oracle CX Views : 5712 DisLikes : 1 Published Date :2017-07-10T20:06:11Z
Brad Brooks, Chief Marketing, Product, and Engineering Officer at DocuSign, shares how they pivot and improve their customer experience strategy based on new measures of performance that align with todays digital landscape....!
Channel Title : CXOTALK Views : 10002 DisLikes : 1 Published Date :2018-10-09T22:09:37Z
The role of chief information officer is evolving as companies put more focus on the individual customer. More videos and the full transcript: https://www.cxotalk.com/video/cio-strategy-focus-customer-experience Andrew Wilson, CIO at Accenture, explains to CXOTalk how he’s becoming a “chief experience officer” with a focus on new IT platforms powered by AI and other new technologies. “Experience is all around presenting information in a language and in a way which human beings recogn...!
Channel Title : H&M Views : 40528 DisLikes : 74 Published Date :2018-09-06T13:35:10Z
Shopping at H&M should be fun, fast and flexible. We want to create a seamless shopping experience for fashion fans and offer our customers an inspiring shopping experience both on- and offline. H&M is therefore introducing a lot of new features and services in the H&M app. Check out this film to see what we’re doing!...!
Channel Title : LIDLearning Views : 6907 DisLikes : 2 Published Date :2015-04-22T13:47:23Z
Juan Carlos Alcaide, Experto en Experiencia de Cliente, explica cómo la venta se hace innecesaria si trabajamos la fidelización y explica el motivo por el cual el cliente es el centro de la actividad. Suscríbete al canal y no te pierdas nuestras novedades. Más información en https://lidbusinessmedia.com/...!
Channel Title : STORIS Views : 287 DisLikes : 0 Published Date :2020-06-03T16:22:00Z
In our latest video, we highlight 8 key features of STORIS Customer Experience Management (CXM) including mobility, single profile, shareable shopping carts, customer history, personalized recommendations, opportunities and tasks, sales dashboard, and targeted marketing....!
Channel Title : NEC America Views : 2374 DisLikes : 1 Published Date :2018-07-11T20:49:32Z
Tiffani Bova shares a Ted Talk style presentation focusing on the “Customer Experience” and shares best practices for embracing the customer first. Larry Levenberg joins Tiffani on stage for follow up Q&A. Learn more about NEC solutions at: https://www.necam.com/smartenterprise/...!
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